FAQ - Frequently Asked Questions
FAQ
Shipping
How long will it take to receive my order?
Orders are typically processed within 1-2 business days and shipped via standard carriers.
Delivery times vary by location:
- Local area: 2-4 business days
- National: 3-7 business days
- Remote areas: 5-10 business days
Please allow additional time during peak seasons and holidays.
Do you offer local pickup or in-store collection?
Currently, we ship all orders directly to customers. Local pickup and in-store collection options are not available at this time, but we're exploring these services for the future.
What are the shipping costs?
Shipping costs are calculated automatically at checkout based on your location and order details.
Free Shipping: Orders over $70 qualify for free standard shipping.
Express Options: Expedited shipping is available at checkout for faster delivery.
Final shipping costs will be displayed before you complete your purchase.
Subscriptions
How do subscriptions work?
Our subscription service delivers your favorite products automatically at your chosen frequency.
- Choose from weekly, bi-weekly, or monthly delivery
- Modify, pause, or cancel anytime
- Subscribers receive 10% off each order
- Free shipping on all subscription orders
Manage your subscription easily through your account dashboard.
Product Quality & Storage
How long do your products stay fresh?
Our products are designed to maintain optimal quality when stored properly.
- Most items: 12-24 months from production date
- Perishable items: Check individual product labels
- Best consumed within recommended timeframes for peak quality
How should I store my products?
Proper storage helps maintain product quality:
- Store in a cool, dry place away from direct sunlight
- Keep products in their original packaging until use
- Ensure containers are tightly sealed after opening
- Avoid storing in humid environments like bathrooms or near heat sources
How fresh are the products when I receive them?
We prioritize product freshness in every order:
- Products are carefully selected to ensure maximum shelf life
- All items include clear date codes and batch information
- We rotate inventory regularly using first-in, first-out principles
- Products are packaged with care to maintain quality during shipping
New Customers
I'm new here, what do you recommend?
Welcome! Here are some great options to get started:
- Try our starter bundle designed for new customers
- Read customer reviews to see what others love
- Contact our customer service team for personalized recommendations
We're here to help you find exactly what you're looking for!
Sustainability & Ethics
Do you practice ethical sourcing?
Yes, we're committed to ethical business practices. We work directly with suppliers who share our values regarding fair labor practices, environmental responsibility, and quality standards. We believe in building long-term partnerships that benefit everyone involved.
What about environmental responsibility?
Environmental stewardship is important to us. We continuously work to minimize our environmental impact through:
- Sustainable packaging materials when possible
- Efficient shipping and logistics
- Supporting suppliers with eco-friendly practices
- Reducing waste in our operations